Privacy Policy

1. Information We Collect

When you register for an oq99 account or use our platform, we collect certain information necessary to provide our services, comply with applicable regulations, and ensure a safe and fair environment for all players. The categories of personal data we collect include:

• Identity information: full name, date of birth, nationality, and a copy of a valid government-issued ID document.
• Contact information: email address, mobile phone number (including bKash/Nagad-linked numbers), and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction records, deposit and withdrawal history, preferred payment methods (bKash, Nagad, Rocket, Upay, bank accounts), and account balance history.
• Technical information: IP address, device type, operating system, browser type, and session data collected automatically when you visit or use oq99.
• Gameplay information: game history, betting patterns, game preferences (cricket betting, slots, live casino, Teen Patti, crash games), bonus usage, and responsible gaming self-assessment responses.

We collect only the minimum data required to operate our platform effectively and responsibly. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or health information beyond what is strictly necessary for responsible gaming assessments.

2. How We Use Your Information

oq99 uses the personal information we collect for specific, legitimate purposes directly related to the services we provide to players based in Bangladesh and other permitted jurisdictions. These purposes include:

• Account creation and verification: establishing your oq99 account, verifying your identity, confirming you are aged 21 or above, and ensuring the account is not duplicated.
• Service delivery: processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer; crediting bonuses; and resolving any transaction disputes.
• Platform improvement: analysing aggregated, anonymised usage patterns to improve platform features, game offerings, and overall user experience.
• Security and fraud prevention: detecting suspicious activity, preventing unauthorised access, and protecting both the platform and its players from fraudulent behaviour.
• Responsible gaming compliance: monitoring gameplay to identify patterns that may indicate problem gambling and, where appropriate, reaching out to the player with support resources.
• Communications: sending you account notifications, transaction confirmations, and — only with your explicit consent — relevant promotional offers relating to oq99 products and services.

3. Information Sharing and Disclosure

oq99 treats player data as strictly confidential. We do not sell or rent your personal information to any third party for commercial purposes. We may share limited, necessary data only in the following circumstances:

• Payment processors: We share the minimum transaction data required with payment processors such as bKash, Nagad, Rocket, and Upay solely to complete your deposit or withdrawal request.
• Technology and security partners: We may share anonymised or aggregated technical data with platform technology vendors and security service providers to maintain and improve platform integrity.
• Legal obligations: We may be required to disclose certain user information to competent authorities if mandated by applicable law, court order, or lawful regulatory request.

In all cases where data is shared, we apply data minimisation principles — sharing only what is strictly necessary for the specific purpose. Any third-party service provider we engage is contractually required to handle your data in compliance with applicable data protection standards.

4. Payment Data and Financial Security

oq99 supports a range of payment methods popular among players in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All financial transactions on oq99 are processed through encrypted, secure channels. We do not store full card numbers or mobile banking PINs on our servers.

Transaction records are retained for a minimum period as required by financial regulations. This data is used solely to process payments, resolve disputes, and comply with anti-money laundering obligations. oq99 conducts regular security audits of all payment flows to ensure the highest level of financial data integrity.

5. Cookies and Tracking Technologies

oq99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit a website. We use the following types of cookies: essential session cookies (required for the platform to function — logging in, maintaining your session, and processing transactions); preference cookies (remembering your language selection, game preferences, and display settings); and analytics cookies (understanding how players use the platform in aggregate, so we can improve navigation and performance).

You may disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. oq99 does not use cookies to build personal advertising profiles or share behavioural data with advertisers.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The standard retention periods we apply are as follows: active account data is retained throughout the period your account remains open; transaction and financial records are retained for a minimum of five years following account closure, as required by financial regulations; and gameplay logs are retained for up to two years for dispute resolution and responsible gaming monitoring purposes.

When data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures. You may request early deletion of your personal data, subject to our legal retention obligations, by contacting our support team.

7. Your Privacy Rights

oq99 respects your right to control your personal information. As a registered player, you hold the following rights in respect of the data we hold about you:

• Right of access: you may request a copy of all personal data we hold about you at any time.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data. This is sometimes called the 'right to be forgotten'.
• Right to restrict processing: in certain circumstances you may request that we limit the way in which we use your data while a query or complaint is being resolved.
• Right to withdraw consent: where we process your data on the basis of consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the rights listed above, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 calendar days. We may need to verify your identity before processing certain requests.

8. Third-Party Links and Services

The oq99 platform may contain references to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. While we carefully select our game provider partners, oq99 is not responsible for the privacy practices of these external organisations. Game providers operate their own software under their own privacy frameworks. We recommend reviewing the privacy policy of any third-party service you interact with directly. Additionally, oq99 does not operate external social media pages or accounts, and we are not responsible for data collected by social media platforms if you choose to share oq99 content on those platforms.

9. Changes to This Privacy Policy

oq99 reserves the right to update or amend this Privacy Policy from time to time in response to changes in applicable law, our business practices, or the services we offer. When we make material changes to this policy, we will notify registered players via their registered email address and update the 'Last Updated' date at the top of this page. Minor clarifications that do not affect the substance of our data practices will be updated without individual notification.

Your continued use of oq99 following notification of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting our support team.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way oq99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to resolving all privacy-related queries promptly and transparently. Our support team is available seven days a week to assist players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.